Our Terms & Conditions are simply cut and dry. We provide you with an in-depth look at a legally binding contract between clients (you) and Cooler Bags Australia (trading as Boost Promo Products) This agreement, in turn, sets the rules and guidelines that users must agree to in order to use our website, purchase our products and services.
All orders must be confirmed via our website (cart), in writing or via a telephone call. Purchase orders must have an order number clearly shown. We provide you with a quote number that is easily found on your quote. To order, simply reference this number.
Ownership title of any of our promotional products remains with us until payment has been made in full into our account.
Please check our samples policy for more information.
We accept Bankcard, MasterCard, Visa, American Express, BPay or Direct Deposit.
Visa and MasterCard – nil charges for merchant fee.
Amex: 2.5% merchant fee on all charges.
First 3 orders are payment before despatch of final goods. After 3-5 orders, you can fill out a credit application form and apply for a 30-day account. Exceptions to this are as follows.
Government, Councils, Defence, and Education departments that produce a purchase order will be given net 30 days from invoice.
All credit accounts must be maintained on a 30-day net basis. Failure to do so will result in your account being placed on ‘Stop Supply’ and all future orders on payment before dispatch of final goods.
Sometimes in our industry, you can be charged for overruns, but we don’t! With Boost, we only charge you for what you order. Sometimes we will print extras and send these onto you, in the unlikely event that we ship you less, you will only pay for what you order.
Shipping Of Your Order
We make best efforts to ship your promotional goods to your desired destination in the most economical way possible given your specified date and production limitations. We guarantee that your items will leave the factory on or before the ship date specified on the order confirmation.
General Disclaimer: We cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs departments or by ‘acts of God’.
Insurance is available at a rate of 2% of the value of the order. If insurance is waived, shipment is at the receiver’s risk, otherwise, we can book on your own courier account.
With this been said 99% of our orders arrive on time to your location. Boost is in this for the long-haul and will work with you until you are 100% satisfied.
Pickup Of Your Order
Pickup is available from certain warehouses and with certain products. Please inquire we are happy to guide you through this process.
All orders will be shipped using our account and billed with your order at published rates for that carrier. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number.
Cancellation of Order
Once the order confirmation form has been signed, it is agreed we will supply your product on the specified time as stated on the order confirmation form. If you cancel an order after signing the order confirmation form, cancellation fees may apply. Fees can vary from order to order depending on the status of the job, but typically the costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated. You will not be responsible for cancellation fees if we don’t have the item in stock or we don’t ship by the promised date specified on the order confirmation form.
If artwork is not supplied in the correct format, we can provide you with this service FREE of charge – this will be advised upon your artwork supplied. All minor artwork is charged at no cost and generally, most artwork is FREE UNLESS complex digital artwork is involved.
If we have printed your order, we can’t offer a return. We do not provide a refund if you have changed your mind about a particular purchase so we ask that you choose carefully.
Claims or Returns
In the unlikely event of a claim, only written claims will be accepted and must be made within 14 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection before a refund or replacement of stock will be issued.
The colours of the merchandise pictured on this website are only indicative. If exact colour matching is required please request a sample.
Any company or person/s defaulting on a payment will be actively pursued by us. All fees involved in recovering the debt will be billed to that company or person/s. Any account over 60 days past due will be given to our debt collectors. A 1.5% interest charge will be added to the invoice from the invoice issue date for as long as the debt remains unpaid and all recovery costs will be added to the outstanding amount.
No Tolerance Policy Regarding Fraud
We will report credit card fraud to the relevant authorities of any attempted fraudulent order. Credit Card fraud, in particular, is a crime that is being committed daily over the internet.
Secure Details: Internet Ordering and security is of utmost concern to us. We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone – at all!!
Credit Card Transactions: All your transactions are completed with the security provided by the highest level encryption servers available. Your credit card details are guarded by technology that is completely 100% secure so you can order with confidence.
Multiple Payment Methods: If for any reason you do not feel safe entering your credit card information on our site, please feel free to fax, mail or post your order to us.
Secure Account: We use every means available to protect your sensitive information – that’s why when you initially order from us, you will need to register as a customer by opening an account.
Boost Promotional Products Pty Ltd