-Best Value, Best Price, Best Advice, Best Quality, Best Service
Here at Cooler Bags Australia, we pride ourselves on five outstanding fundamental values which are the pillars of our company. When we talk about a 5 Star Guarantee we mean business as our brand, reputation, lively hoods, and success rely on these core principals. Below we explain our guarantees to you.
Our best value guarantee ensures customers receive more than what they pay for. How do we measure this? When ordering with CBA, we build in “value” with your order process and every single new and existing client receive bonuses along the way. From free artwork, free samples and free visual mock-ups nobody in the market beats CBA! We only stock products we believe in. Our team offers the highest quality product for your hard-earned dollars spent- guaranteed.
Here at Cooler Bags Australia, we offer you a “Best Price Guarantee” – why would you shop anywhere else? If you find the same product cheaper from another store within 24 hours of ordering we will match the lower price. When it comes to cooler bags and thermal bags, we are confident we will not be beaten on price. If you purchase an item and within 30 days the same product goes on sale well refund you the difference. With over 15 years of experience in Australia, you can trust CBA for all your custom merchandising needs.
Looking for advice? Contact one of our support staff for reputable unbiased information relating to the promotions industry. Our sound knowledge of thousands of individual products, printing expertise and logistics gives us the most transparent ethos in the industry. We listen, we care and together we can formulate an action plan for your company, business or organisation moving forward. With that been said we love a good old fashioned chat and a cup of hot tea any day of the week.
Quality is rather subjective and beauty is in the eye of the beholder. If a promo-product looks good, it does not necessarily mean it’s of good or even fair quality. Following on from this statement we only stock top quality items for merchandising. With so many tacky and low quality products on the market, we have focused our attention on high-quality materials and track-proven lines. Our products are tried and tested with the confidence that when you purchase form CBA your brand is clearly defined in the items you are offering your recipients.
Our commitment to every customer is great service. We achieve this by employing honest, hard-working and knowledgeable staff at CBA. Another aspect of our unique service guarantee also includes an “on time delivery guarantee” This means if you have a specific day/date or time you need customised merchandise by, let us know and we will adhere to your time frames, no questions asked. If it’s not on time, it’s on us – meaning if we miss your event your order is free.